Liu Cairong v. Parker Cleaning Services Company Ltd
Read the full judgment text of HCPI 189/2013 on BabelCite. This High Court CFI judgment was delivered on 23 February 2015.
1. This action arises out of an accident at work (“the Accident”) in which the plaintiff, who was employed by the defendant as a cleaning worker, lost her balance and fell from some stairs from a rear staircase on 13 March 2010. As a result of the Accident, the plaintiff’s left wrist was fractured. The defendant denies liability and disputes quantum.
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HCPI 189/2013 IN THE HIGH COURT OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION COURT OF FIRST INSTANCE PERSONAL INJURIES ACTION NO. 189 OF 2013 ____________
_______________ JUDGMENT Introduction 1.This action arises out of an accident at work (“the Accident”) in which the plaintiff, who was employed by the defendant as a cleaning worker, lost her balance and fell from some stairs from a rear staircase on 13 March 2010. As a result of the Accident, the plaintiff’s left wrist was fractured. The defendant denies liability and disputes quantum. Liability 2.The defendant provides cleaning service for Kings Park Villa, a residential development situated in Ho Man Tin, Kowloon (“the Villa”). The plaintiff, then aged 52, only started her employment with the defendant at the Villa on 1 March 2010, less than two weeks before the Accident. She just came from the Mainland in January 2010 to settle in Hong Kong for good. Previously she had been a farmer in the Mainland. 3.At the time of the Accident, the plaintiff was all by herself and thus she is the only eye-witness of the Accident. Both parties agree that she had a fall at the rear staircase but they differ in the circumstances leading to and the actual manner of her fall. This difference is indeed of key importance to the issue of liability. 4.This factual dispute very much hinges on the credibility of the plaintiff. To have a proper assessment of her credibility, it is imperative to examine all the matters placed before this court as well as her evidence. I start with her pleadings. 5.In her statement of claim, the account of the Accident was contained in paragraph 3:
6.In answer to Request for Further and Better Particulars of the said paragraph, the plaintiff stated that since the walls and/or ceilings at height at backstairs of the premises at the material times of the Accident was very dirty, the plaintiff needed to carry a 3-foot long stick with clothes/towel with both hands and raised her heels to apply greater force to clean the said walls and ceilings. The plaintiff further averred that the defendant instructed her to obtain the long stick in a storage room where the cleaning tools provided by the defendant were stored. 7.On this basis, the plaintiff claims that the defendant was in breach of its safety-related implied terms of the employment contract with the plaintiff and its statutory duties. The plaintiff also relies on negligence and breaches of common duty of care on the part of the defendant. 8.In paragraph 7 of her witness statement, which she adopted as part of her evidence in chief at trial, she provided a similar and brief account of the Accident. It reads:
9.Dr Lo of Kwong Wah Hospital (“KWH”) in her medical report dated 23 February 2011 (“the Report”) reported that the information she obtained when she saw the plaintiff on 18 March 2010 was that the plaintiff had been tripped on a staircase and fallen on her out-stretched left hand. 10.The plaintiff filed a Form 2 for the purpose of the plaintiff’s employees’ compensation proceedings and it was dated 26 March 2010. Ms Ng Kit Yan, Manager of the defendant, gave the information contained in the Form 2. Her source of the information is unknown though. There, it was stated that the plaintiff got injured when cleaning stairs and handrails at the backstairs of Block 1 of the Villa. 11.Some photographs depicting the locus of the Accident in the presence of the plaintiff (and her counsel) taken shortly before this trial are adduced by consent. These photographs disclose the following undisputed information. Firstly, in the rear staircase of Block 1 of the Villa, there are about 15 steps on each flight of stairs. Each step is 10 inches in depth and 6 inches in height. The lower portion of the walls is covered by mosaics and the rest is painted apparently with white paint. 12.The plaintiff is about 58 inches (4 feet 10 inches”) tall. There is also a photograph showing the plaintiff holding a bamboo stick (without any cloth/towel on its tip) touching the ceiling of the rear staircase. She faced the landing above her and her feet were well within the 3rd step from the landing behind her. Apparently she was showing how she worked before the Accident. 13.Some video clips recently taken by the plaintiff’s legal representatives were played at trial to show the location of the Accident and the manner in which the plaintiff attempted to clean the ceiling of the rear staircase with her tiptoeing on a step. 14.In the witness box, the plaintiff added further information about her job and the Accident in her evidence in chief. At the material time, the foreman Bo Xie (寶姐) (“Bo”), who was her supervisor, instructed her to clean the rear staircase of Block 1 of the Villa. The Villa comprises 6 blocks. There are 20 floors in each block. The plaintiff was responsible for the cleaning work at Block 1. 15.The plaintiff was adamant that her usual duties included cleaning the high walls and the ceilings of the rear staircase in addition to the steps, landings and handrails. On a fair reading of her pleadings, this is her case. 16.Pausing here, I note that this is a factual dispute calling for my resolution. The defence says that the plaintiff was not required to clean the ceilings and high walls of the rear staircase as her routine cleaning duty. She only needed to clean the steps and landing of the staircase and wipe the handrails. 17.The plaintiff stated that at the material time it was the first time she had performed the cleaning duties at the rear staircase. To undertake the cleaning task at the rear staircase, the plaintiff had with her a mop, a towel and a bucket of water. She worked alone without any supervision. She started from the topmost floor and went downwards to clean each floor step by step. 18.The plaintiff gave more details about the Accident in a piecemeal and haphazard manner under cross-examination. In summary, the plaintiff testified that when she reached between the 2nd and 3rd floors, she noticed that there was a black stain on the ceiling. It was a cobweb clung to the wall and its size together with its dangling fabrics was similar to that of an opened-up A4 box file (she pointed at the trial bundle). She decided to go back to the storeroom behind the reception area at the lobby on the ground floor. Bo had previously instructed her that she could find a bamboo stick, a clip and a towel there and she could use these things to clean such areas above her head. When she tiptoed on the 3rd step facing the landing on the top and brushed with force the black spot with her makeshift cleaning tool after dismantling the cobweb, she fell and fractured her left wrist. She lost her consciousness and when she came round she found her forehead broken too. 19.There are some red herrings cropping up at trial. Nevertheless, on the evidence, I have little difficulties in making these two key factual findings:
20.I have come to the foregoing conclusions for the following reasons.
21.Since I reject the plaintiff’s account of the Accident, the video clips and the photographs do not assist to advance her case. Having said that, I should make it clear that the distinct impression I have after examining them is that, despite the plaintiff’s unnatural acting in the footages, she should have been able to clean the fictional black spot with ease. She might be required to raise her heels a bit but the major part of her feet should still be landed on the step. It does not appear to be a dangerous maneuver to me at all even if she had to clean a black spot on the ceiling with the bamboo stick. 22.For completeness, I should deal with three contentions of Mr Lim. First, Mr Lim relies on the Report and contends that the account stated therein truly reflected the real cause of the Accident. I cannot accept this submission. The plaintiff’s evidence as to what she actually told Dr Lo about the cause of her fall is rather confusing and uncertain. Even if the plaintiff only told Dr Lo that she had tripped on the stairs without mentioning her cleaning work, I cannot accept that it could be cogent rebuttal evidence of the occurrence of the Accident. Her account given to Dr Lo served a different purpose and I do not think her failure to tell Dr Lo the full account of the Accident can be held against her. Furthermore, her reference to tripping on the stairs might arguably cover her allegation of losing her balance when brushing the ceiling. 23.Secondly, Mr Lim also relies on the Form 2. As rightly pointed out by Mr Sakhrani, it was not put to the plaintiff that she related to the cause of the Accident to Ms Ng, who filled the Form 2, and the cause stated therein was the genuine cause. Moreover, Ms Ng did not testify to explain why she made such a statement in the Form 2. In the circumstances, I cannot accept that the Form 2 can in any way assist the defence case. 24.Lastly, Mr Lim draws my attention to the fact that the plaintiff only fractured her left wrist, indicating that she fell on her out-stretched hand. In his submission, this was consistent with either her tripping on the stairs or slip and fall forward. Had the Accident taken place as alleged, the plaintiff could not have sufficiently reacted to stretch her arm out. 25.Interesting though it sounds, I cannot accept this submission. The plaintiff could have lost her grip of the bamboo stick by her left hand before she reached the ground or even let go the bamboo stick altogether when she lost her balance. In the premises, I do not think I can draw the inference suggested by Mr Lim. Conclusion on Liability 26.After all, the plaintiff has the burden to prove the occurrence of the Accident on the balance of probabilities. The mere fact that the plaintiff fell from the staircase in the course of her employment with the defendant could not attach any liability to the defendant in this action. Though this court is still uncertain as to why and how exactly the plaintiff fell and got injured, having rejected the plaintiff’s account of the Accident including her allegation that she was then performing cleaning job at height, this court has no alternative but to dismiss her claim. Contributory Liability 27.Given my conclusion on liability, strictly speaking, the issue of contributory negligence does not arise. For what it may be worth, I agree with the fall back position of the defence that the plaintiff should be held to be 33% liable for her loss and damage as a result of the Accident for the following reasons. 28.First, the plaintiff claims to have a fear of heights. All the more, she should have properly assessed her risk of cleaning at height. Further, if she had had the time to go to the storeroom to fetch the bamboo stick, she should have taken the opportunity to ask for help or advice from her supervisor or other colleagues. 29.Second, if the plaintiff really found that she had to tiptoe on a step to reach the ceiling with the 3-foot bamboo stick, she should have sought alternative means for carrying out the cleaning task. For example, she accepted that the wooden pole of the mob she had with her was much longer than the bamboo stick, there is no reason why she did not use it to reach the ceiling. Of course, it was unpleasant to hold on to the wet part of the mob but there were many ways to avoid direct contacts with the wetness. To start with, she could have reduced the wetness of the mob head by rinsing the same. Wearing plastic gloves or covering the mob head with a plastic bag could be an easy solution that should have crossed her mind. 30.In coming to this conclusion, I have taken into account the inexperience of the plaintiff as a cleaning worker. I do not think that the plaintiff needed related work experience to avert the Accident given the simplicity of her task. Quantum 31.I shall proceed with the assessment of the quantum of damages on the basis that the plaintiff is 33% contributorily negligent. (1) Injuries and Treatment 32.The plaintiff attended the Accident & Emergency Department of KWH. X-rays showed her fractures of the distal radius and ulna styloid process. She was managed conservatively and her left wrist was immobilized by a plaster of Paris cast for four weeks. The follow up X-rays showed an intra-articular wrist fracture without displacement. 33.The plaintiff received physiotherapy in KWH till 30 July 2010 and she was assessed on 25 August 2010 after twelve sessions of treatment. It was reported that she had 70% improvement. There was still mild left wrist pain with mild swelling. The plaintiff also received occupational therapy till 15 November 2010. 34.There was a joint examination of the plaintiff by Dr Wong See Hoi for the plaintiff and Dr Lam Kwong Chin for the defendant on 25 October 2011 when the plaintiff was on sick leave. The two doctors agreed that there was no muscle wasting of his right hand and the left wrist had no gross external deformity or swelling. X-rays showed that the fracture at the right distal radius has healed and there were also features of non-union at the ulnar styloid and slight separation of the distal radio-ulnar joint. 35.Both Dr Lam and Dr Wong agreed that the physical condition of the plaintiff was a stable one and further treatment was not required. They opined that the plaintiff could be regarded as having maximal medical improvement (MMI) from the Accident. 36.Dr Lam opined that by August 2010, the plaintiff could carry load of 35 Ibs for 100 meters and she should be able to resume pre-injury work as a cleaning worker. The permanent adverse effect should be mild. 37.Dr Wong opined that with fracture left distal radius healed with mild collapse and residual pain, weakness and stiffness, the plaintiff is expected to encounter difficulty on exertion that is required for her pre-injury job. She may also suffer inconvenience when mopping floors and climbing a ladder. On that basis, also given her age, Dr Wong opined that jobs of a sedentary nature such as watchman or carpark attendant are more suitable for her. 38.Dr Lam concluded that the plaintiff suffered a 2% permanent impairment of the whole person and the loss of earning capacity was assessed at 2%. 39.Dr Wong opined that the plaintiff suffered a 6% permanent impairment of the whole person and the same percentage for her loss of earning capacity. 40.The plaintiff has also adduced medical evidence of her psychiatric and/or psychotic problems. She was referred from KWH by a letter dated 3 February 2014 written by Dr Chan Wai Chung. Dr Chan recorded in the letter that the plaintiff has history of depression and has been seen by Integrated Mental Health Program in July and August 2013. Allegedly she was suicidal and once even went to a roof of a building. 41.There is also a medical report dated 19 June 2014 by Dr Pao. Dr Pao stated that the plaintiff was first known to the West Kowloon Psychiatric Centre in February 2014 because of low mood after the Accident. She was diagnosed to have a depressive episode secondary to he1r physical pain. Dr Pao opined that full recovery is expected if she continues to attend her follow-up sessions and if her pain is under control, there should not be any permanent disability resulting from her psychiatric problem. (2) PSLA 42.In the first place, I note that there is no contrary evidence adduced by the defence to disprove the psychiatric problems of the plaintiff. Whilst I agree with Mr Lim that generally the plaintiff is prone to exaggeration, I cannot reject her medical evidence altogether and cannot refuse to accept her diagnose of depression. 43.The plaintiff struck me as an unreliable witness. In her testimony, she was perfectly coherent and clear-minded on the whole. She sometimes managed to talk back. I also observed her discussion with her daughter, Madam Heung, in the public gallery when Madam Tang testified in the witness box. She actually looked attentive and responsive. However, sometimes she looked very miserable and even could not understand simple questions of her counsel. I feel that she might be acting. I have serious doubt about the purported severity of her psychiatric problems. I also refuse to accept the evidence of Madam Heung about the psychiatric condition of the plaintiff. She appeared to be biased and exaggerating. I could not believe that she gave up her job to take care of the plaintiff. On the medical evidence, the plaintiff could take care of herself independently. 44.I have reviewed the authorities cited to me by both Mr Sakhrani and Mr Lim. They included: Sin Sau Mui v Yuen Sai Kwong and Ors, unreported, HCA11319/1993, 4 November 1996, Tang Shu Shek v Leung Chi Kit trading as Leung Pui Form Mould Works and Anor., unreported, HCPI 219/2002, 13 May 2004, Chan Mei Ling v Wong Wing Kwong, unreported, DCPI 675/2012, 16 September 2013, Lam Kwok Ling v Lam Kwok Wing and Ors, unreported, DCPI 529/2011, 18 June 2013, Yu Yixin v Leung Chi Tin Andy, unreported, DCPI 1306/2007, 13 March 2008 and Law Muk Yau v So Cheuk Po t/a Po Kee Logistics, unreported, DCPI 852/2011, 6 August 2012. 45.However, I am unable to derive much assistance from these authorities. None of them involved psychiatric injuries at all. 46.I am of the view that the wrist injury is a minor one and the plaintiff has more or less fully recovered from it. Her psychiatric problem does not appear to me a serious one to me on the evidence. I assess the award for damages as PSLA in the present case in the sum of HK$200,000. (3) Loss of Earnings 47.The plaintiff was aged 52 at the time of the Accident and is now 57. She is presently unemployed. Mr Sakhrani helpfully draws my attention to the admissions by the defence in its Answer that her pre-injury monthly salary was HK$6,100 and that after the implementation of the minimum wage pay on 1 May 2011, her monthly salary would have been HK$9,000 had she stayed on with the defendant. After the second stage of implementation from 1 May 2013, her salary would have been HK$11,000 per month. 48.The treating doctors stopped the plaintiff’s sick leave in October 2011. Mr Lim submits this court that I am not bound by sick leave certificates granted by the treating doctors and must make my own assessment in light of all the available evidence including medical evidence before this court on the authority of Tam Fu Yip Fip v Sincere Engineering & Trading Co Ltd [2008] 5 HKLRD 210 at §18 per Le Pichon JA. His submission is clearly right. 49.Dr Lam opined that the plaintiff recovered well in November 2010 already and should then be able to return to her pre-injury work. Dr Wong on the other hand agreed with the sick leave granted by her treating doctors till 12 January 2011 though he agreed that she did not require further treatment. 50.I am prepared to accept Dr Wong’ s evidence and the cut-off date should be one month after January 2011. I, however, do not accept that the plaintiff could not return to her pre-injury work after end of February 2011 despite the further sick leave certificates granted by the plaintiff’s treating doctors subsequent to the joint examination. 51.I agreed with Dr Lam’s opinion that the plaintiff should be able to return to her pre-injury cleaning job albeit with reduction in work efficiency. I am unable to accept the plaintiff’s evidence that she quitted her job with the defendant in September 2010 because of the acute pain she felt when doing the cleaning work at the Villa. Her account was not supported by any medical evidence. 52.I do not accept Dr Wong’s opinion that the plaintiff could only work part-time as a watchman or car park attendant. In any event, such jobs are not more suitable for the plaintiff solely because of her injury. Her lack of fitness and her age are also contributing factors. 53.My assessment of her pre-trial loss of income including MPF having taken into account the four months from May to September 2010 she worked again for the defendant during her sick leave period:
54.The plaintiff indicated that she intended to continue to work as a cleaning worker until at least 65 and she had no retirement plan at all. For the reasons given above, I do not think the plaintiff would suffer any post-loss of income owing to the Accident and so I refuse to allow any damages under this head. (4) Loss of Earning Capacity 55.I take into account her age, her limited education and lack of skills when assessing the plaintiff’s loss of earning capacity. She has a good chance to fully recover from her psychiatric problems too and there is no evidence how her psychiatric problems affect her work ability. I agree that given her satisfactory recovery, the global award under this head should be modest. In my judgment, HK$30,000 is the appropriate amount. (5) Loss of Congenial Employment 56.In his opening submission, Mr Sakhrani makes it clear that the plaintiff is prepared to abandon her claim under this head. I see no reason why an award should be made accordingly. (6) Future Medical Expenses 57.Both Dr Lam and Dr Wong opined that the plaintiff had reached MMI and she needed no further treatment in respect of her wrist injury. 58.In her Revised Statement of Damages dated 17 January 2014, the plaintiff did not claim any future medical expenses for her psychiatric illness. Now Mr Sakhrani on her behalf asks for the sum of HK$5,000 for public sector treatments. I am satisfied that the plaintiff has received such treatment in the public clinics and I agree that Mr Sakhrani’s suggested sum is reasonable in all the circumstances. (7) Special Damages 59.The plaintiff claims HK$44,200 as special damages. Mr Lim raises objections to three items under cross-examination. First, he questioned the sum of HK$3,000 allegedly paid to ReenPro Health Care. The plaintiff managed to produce certificates issued by the said company to evidence the physiotherapy treatments she had received therefrom. I see no reason why this sum should not be allowed. 60.Next, Mr Lim questioned the validity of her claim of HK$15,000 as tonic food expenses. The plaintiff explained that she felt dizzy after consuming the medicine prescribed by her bone-setter and so she required tonic food to strengthen her body. There is no evidence of the effectiveness of such medicine to assist the healing of the wrist injury. Nor is there any evidence of their dizzy side effect. I cannot also be convinced that tonic food was necessitated to reduce such alleged dizziness. The plaintiff even could not produce any evidence as to what tonic food she had allegedly consumed. In the premises, I agree that at most this court can allow HK$3,000 under this head. 61.Lastly, Mr Lim takes issue with the claim of HK$8,000 as travelling expenses. It is indeed on the high side and I believe HK$4,000 should suffice to cover all the travel expenses. 62.All in all, I allow a total sum of HK$28,200 as special damages. (9) Value of service of caregiver 63.Madam Heung testified that the value of the caretaking service rendered by her to the plaintiff is not less than HK$5,000 per month and she claims to have served the plaintiff for 18 months. 64.I do not think the injury of the plaintiff necessitated the service purportedly rendered by Madam Heung. The medical evidence showed that the plaintiff was able to take care of herself and perform daily activities on her own even with her fractured wrist. I would only agree to allow a nominal value of the service of a care giver in the sum of HK$5,000 to cover the period from the Accident to May 2010 when she resumed her work with the defendant. (10) Interest 65.I would award interest on damages for PSLA at the rate of 2% per annum from the date of service of the Writ until the date of judgment and on damages on pre-trial loss of earnings and other special damages at the rate of 4% per annum from the date of the Accident until the date of payment of employees’ compensation. (11) Summary of Award 66.My assessment of quantum is as follows:
Conclusion and Order 67.For the reasons given above, I dismiss the claim of the plaintiff. 68.There is no reason why the plaintiff should not be ordered to pay the costs of the defendant of this action and I so order. The plaintiff’s own costs are to be taxed in accordance with the Legal Aid Regulations. 69.Lastly, I thank Mr Sakhrani and Mr Lim for their able assistance in this matter.
Mr Ashok Sakhrani, instructed by L & L Lawyers for the plaintiff Mr Patrick Lim, instructed by Leung & Lau for the defendant | ||||||||||||||||||||||||||||||||||||||||
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